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Analyst
Surinder Thind
Period: Reporting periods mapped to calendar 2024 Q3 – 2026 Q3 (9 quarters).
- Questions
- 55on tracked calls
- Challenge rate
- 7%4 of 55 questions
- Companies
- 11questioned at least once
- Reporting periods
- 9with questions
These figures cover the whole profile: every tracked question, all reporting periods.
How to read these numbers
Challenge rate is the share of questions that pushed back, pressed for specifics or questioned management’s assumptions. It describes how questions were asked on the calls tracked here; it does not measure whether any view turned out to be right.
Rounding. Rates are rounded to whole percentages, so a small share can show as 0% even when some questions were challenging. The count beside each rate is exact; “none of N questions” means no question was challenging.
No questions recorded. “—” means there is nothing to calculate: no questions were recorded for that period on the calls tracked here. It does not mean there was no activity.
Fewer than 3 questions. A company-level rate is withheld when fewer than 3 questions were recorded for that company; the questions are still counted everywhere else.
Small samples. Profiles with fewer than 10 questions are marked Limited sample.
Reporting periods. Questions are grouped by the calendar quarter each company’s fiscal reporting period maps to, not by the date of the call. Periods without a calendar mapping are listed separately under their fiscal label.
Questions asked
Grouped by company, most questions first. Open a company to read its questions, newest reporting period first.
Showing 55 of 55 questions from 11 companies
FICOFair Isaac15 questions · 8 reporting periods · 3 of 15 challenging
Calendar 2026 Q2
Can you maybe talk about just the next-generation product, the next-generation platform
Show response
Confirmed the acceleration expectation and tied it to the land-and-expand use case flywheel.
would you start considering like end of life certain products at this point, or how do we think about that?
Show response
Confirmed an active end-of-life strategy while restating that migration is not being forced to manufacture platform growth.
Calendar 2026 Q1
is there a sequence of dependencies before the FHFA kind of makes it available in the sense of like releasing the historical data
Show response
Lansing confirmed a simple two-step process: release 10T data for market testing, then GSE acceptance. No hidden dependencies.
Can you maybe talk a little bit about the outlook for expenses here
Show response
Weber characterized incremental expenses (personnel, FICO World, Scores marketing, software COGS) as modest and immaterial to the overall picture.
Calendar 2025 Q4
is the idea that we're beginning to also see customers that ultimately want to move from non-platform to platform. And so we should begin to see a sustained discrepancy in the ARR numbers?
Show response
Weber confirmed gradual platform migration will continue widening the gap. Also noted the big international deal had minimal Q1 ARR impact but will contribute more next quarter.
Can you maybe talk about the target of the 500 named accounts globally? You broke that into 350 in financial services and 150 outside
Show response
Lansing acknowledged they are in early Phase 2 of vertical expansion beyond financial services, with traction in telco, and a partner/SI-led go-to-market strategy for new verticals.
Calendar 2025 Q3
can you maybe walk us through those conversations, the specifics of the evaluation and maybe how long it took those lenders to make that decision
Show response
Lansing explained nonconforming lenders prioritize predictiveness, noted adoption moves slowly with testing required, but significant room for further penetration.
Calendar 2025 Q2
for the clients that have been willing to adopt the score? I assume it's mostly in the nonconforming market. Can you talk about the -- I guess, the decision in the sense that is all of the data out...
Show response
Lansing cited 10T's superior predictiveness and lower credit defaults as compelling for risk-bearing lenders, even before full conforming market rollout.
in terms of the next generation of the FICO Platform going GA in the second half here, can you talk about the update process
Show response
Lansing described a straightforward transition with cost benefits from returns to scale and new features improving ease of use.
Calendar 2025 Q1
is it clients have stopped or slowed down kind of the implementation of use cases in the current environment? Or is it more a case of they're just running existing use cases maybe less frequently
Show response
Lansing clarified it's lower usage growth, not customer losses or postponed implementations. Weber added most cases show slower growth rather than actual declines.
how do we think about the run rate excluding the expenses that are associated with the FICO World Conference
Show response
Weber confirmed FICO World is the biggest expense driver in H2, with some additional marketing spend but no material headcount-driven increases.
Calendar 2024 Q4
Does a bifurcation in the market between classic FICO and 10 T have any implications that we should be aware from securitization
Show response
Lansing argued both scores are highly predictive with marginal differences, so dual usage should not create investor concerns.
it looks like it was mostly related to just a slowdown in the NRR at particular clients. So is the messaging here it was predominantly just usage
Show response
Lansing confirmed usage was primary driver with some contribution from weaker prior bookings; no customer churn.
Calendar 2024 Q3
what specific solutions they may be looking at or what industries they might be looking at, at this point
Show response
Lansing detailed TCS building logistics solutions on FICO IP, with intent to replicate in other verticals; complementary reach and domain expertise.
can you maybe just disaggregate the overall guidance, what your expectations are for the software component
Show response
Weber declined to provide segment-level guidance, noting difficulty distinguishing platform from non-platform in early-stage deals.
ITGartner10 questions · 6 reporting periods · 1 of 10 challenging
Calendar 2026 Q2
I was hoping maybe you can provide a bit more color on the wallet retention.
Show response
Craig Safian said downsell is stabilizing rather than worsening Q1 to Q2, and expects better engagement to lift wallet retention over time.
Calendar 2026 Q1
any color there where you can maybe disaggregate the drivers? Is the expectation maybe a bit more new business development
Show response
Gene said both new business and retention expected to improve driven by BTI transformation increasing engagement. Craig added CV acceleration should show in wallet retention metric as well as top-line CV growth.
any update where maybe there's a bit more benefits from even if it's AI or just other things that are going on
Show response
Craig outlined four priorities: delivering on EBITDA/FCF commitments, keeping run rates aligned with CV growth, driving operational efficiencies (AI, tech, process improvement), and investing in future growth areas (analysts, QBH, AI).
Calendar 2025 Q4
what gives you confidence that you can achieve medium-term guidance? It just seems like disruption is in the air at this point
Show response
Gene said they're assuming the world will always be more challenging and the BTI transformation is designed to deliver double-digit growth even in bad environments. Craig emphasized the very large addressable market and unparalleled value proposition remain unchanged.
Calendar 2025 Q3
How much of that is kind of onetime related to this year? And then how much of that is maybe going to continue on into or benefit 2026
Show response
Craig emphasized focus on permanent savings and exit run rate rather than one-time cuts. Managing the P&L to ensure strong profitability and FCF setup entering 2026.
what would be the downside of trying to maybe move to an enterprise model where maybe you can get a little bit more penetration
Show response
Gene explained that enterprise licenses wouldn't add value since content targets senior executives. Open to developing products for the broader 5,000-person IT department as a future growth avenue.
Calendar 2025 Q2
any color around any differences you might have seen between perhaps your U.S. versus your international clients
Show response
Gene said tariff impact is consistent regardless of geography. Canada has separate procurement process changes and some anti-US sentiment. Australia had election-driven government machinery reset.
headcount expectations, any incremental color there? It sounds like you're at a good headcount perspective, but there was anticipation of maybe growth later in the year
Show response
Craig said QBH will be roughly flat for 2025, with territory optimization ongoing. Reduced US federal territories but reinvesting in higher-opportunity areas. QBH growth resumes in 2026-2027.
Calendar 2024 Q4
Can you maybe talk about where you believe you are in that part of this strategic shift, maybe how demand pricing has evolved
Show response
Gene said the non-subscription business was impacted by the same tech bubble and is working through it, expecting normalization over the next few quarters.
how unusual do you think this cycle has been? And if I interpret your comments correctly, it sounds like tech vendor should be back to normalized growth
Show response
Gene attributed the cycle to an unusual VC bubble (3-4x normal) plus a simultaneous shift from non-AI to AI investing. Craig added medium-term CV target is 12-16% across full portfolio.
CTSHCognizant7 questions · 4 reporting periods · 0 of 7 challenging
Calendar 2026 Q1
what is the benefit of showing margin improvement in the current environment relative to your ability to invest
Show response
Ravi acknowledged the tradeoff but emphasized savings are being reinvested for growth while also contributing to margin expansion. 2027 savings opportunity much bigger. Balancing growth investment with winner circle commitment on margins.
Calendar 2025 Q3
you mentioned having upwards of 1,500 agents in production. How does that impact the revenue model at this point?
Show response
Ravi described combination model: Flowsource boosts productivity metrics, other platforms make AI enterprise-grade (accuracy, responsible AI, multi-agent systems). Context engineering emerging as pioneering opportunity. Transitioning from capability firm to platforms plus capability.
can you maybe talk about the partnership strategy here and how important it is to maybe partner with each of the major providers versus maybe being a bit more selective
Show response
Ravi described multi-lane strategy: own custom platforms built on enterprise software, SaaS partnerships, and frontier model partnerships (Anthropic). Also working with startups like WRITER and Workfabric AI for value layers on top of LLMs.
Calendar 2025 Q2
OpenAI announced that they're willing to do certain consulting services if, let's say, they -- you're willing to spend at least $10 million with them
Show response
Ravi dismissed threat, noting enterprise AI deployment requires domain knowledge, context engineering, and last-mile IP layers beyond frontier models. IP on the edge is real differentiator.
is that code for seeing that clients are getting more comfortable with the discretionary spend component?
Show response
Ravi framed innovation as process change using Agentic AI, reducing cycle times, improving experience, opening new labor pools. FS more open, other sectors following.
Calendar 2024 Q4
is that where most of the growth should come from in 2025 as we wait discretionary spend to improve on the consulting side
Show response
Jatin explained 2025 growth texture will differ from 2024, with both short-end discretionary work and large deal volumes contributing.
can you provide a bit more color there in terms of the sustainability of those types of solutions that you're building?
Show response
Ravi acknowledged some tools may be replicated by platforms but emphasized evolving role of system integrator in solving next-generation problems.
FDSFactSet7 questions · 7 reporting periods · 0 of 7 challenging
Calendar 2026 Q3
how much more can you deliver now? Then how much of that can actually be absorbed by your clients relative to last year?
Show response
Said absorption varies by client AI maturity; a simplified, unified product organization is shipping products faster and better.
Calendar 2026 Q2
can you maybe discuss a little bit about the commentary around the review of the product portfolio?
Show response
Mgmt described the review spanning the AI stack (data, agentic infrastructure, workflows) plus data/analytics expansion in private markets and real-time data.
Calendar 2025 Q4
I just wanted to kind of ask about kind of the idea around medium-term targets here. So as you work towards establishing them and you think about the growth in the margins, like, what are some of m...
Show response
Sanoke said the company sees opportunity in uncertainty, is developing strategy around differentiation, new growth vectors, and sweating existing assets. Confident medium-term guidance will come in future quarters.
Calendar 2025 Q3
Can you help us maybe better understand some of the internal productivity initiatives here and what you're expecting, if there's anything that you can quantify? It seems that there's a narrative ou...
Show response
Helen cited productivity gains in CallStreet, StreetAccount, and engineering. Expects slowdown in employee growth with talent redeployment. Focus on faster product delivery, reduced manual processes, and improved client service.
Calendar 2025 Q2
is the idea that kind of expenses, we should see more operating leverage, I guess, that we're near peak investment, I guess, near fiscal 4Q and then it kind of deals normally or below normal at?
Show response
Helen said margin will land comfortably in range. Self-funding through lower hiring and efficiency. Declined to elaborate beyond Investor Day targets.
Calendar 2025 Q1
Have you guys been more proactive about trying to get ahead of deals before renewal cycles or do we just happen to go through a renewal cycle where maybe there is just a lot more elevated activity ...
Show response
Goran said current cycle reflects contract expiration dates but going forward creating renewal playbooks, being proactive, and improving dispersion across the year. Helen noted dozen large banking renewals were flat or up in aggregate. Phil added banking product strength with private company data and deep sector investments driving renewal success.
Calendar 2024 Q4
Can you maybe talk about the value proposition from the perspective of the client and what you're seeing in terms of maybe the uplift to your revenues
Show response
Phil said AI deals range from tens of thousands to hundreds of thousands, focused on brute force efficiency. Subscription plus consumption-based pricing model.
EFXEquifax6 questions · 4 reporting periods · 0 of 6 challenging
Calendar 2026 Q2
Are some of those costs sustainable if AI costs were normalized?
Show response
Management argued token and cloud cost discipline make the AI savings sustainable.
Calendar 2026 Q1
John, can you maybe talk about just the hard inquiries versus the overall mortgage originations?
Show response
Management addressed the question directly with specific data points.
Got it. And just to clarify, is the idea here that we're going to continue to see the mix shift changes?
Show response
Management addressed the question directly with specific data points.
Calendar 2025 Q3
That's helpful. And then in 1 of your other comments, I think you talked about just being more than a data provider.
Show response
Management addressed the question directly with specific data points.
Mark, just a question on the bigger picture VantageScore and the adoption curve here.
Show response
Management addressed the question directly with specific data points.
Calendar 2025 Q2
Thank you. I'd like to start with the talent business and just kind of the big picture overall here.
Show response
Management addressed the question directly with specific data points.
SPGIS&P Global4 questions · 4 reporting periods · 0 of 4 challenging
Calendar 2026 Q2
how are you thinking about balancing that against the opportunity to maybe accelerate investment
Show response
Eric answered directly, framing incremental investment as self-funded by productivity programs across the EDO, MI, energy, ratings and indices.
Calendar 2025 Q4
can you maybe talk about your assessment and experience with the AI technology in your attempts to deploy it internally versus maybe the hype that's coming out of Silicon Valley?
Show response
Martina cited $1B invested since Kensho 2018 acquisition. Eric detailed four productivity pools comprising one-third of 40,000+ headcount: EDO (20% cost reduction target), software development, researchers ($10M+ savings), and analysts.
Calendar 2025 Q2
should we get outperformance in the year, should that generally flow to margins? Or do you think you'll just reinvest it back in the business
Show response
Eric described balanced approach of driving revenue growth and margin expansion simultaneously, funded by productivity savings. Medium-term plan to be shared at November Investor Day.
Calendar 2025 Q1
Could you maybe talk about the levers as you guys talk about managing expenses and some of the puts and takes might be in the range of expectations
Show response
Eric outlined four lever categories: headcount/backfills, incentive compensation, third-party spend, and embedded costs. Noted tactical adjustments already underway division by division.
Show 5 more companies
EPAMEPAM Systems2 questions · 1 reporting period · 0 of 2 challenging
Calendar 2025 Q2
how are you thinking about the shape of the actual delivery footprint itself
Show response
Incoming CEO explained future hires will shift from coding skills to engineering skills. Delivery teams will be different in shape but not dramatically smaller. Continued investment in balanced talent pyramid.
this idea that you have to be -- because [ Agentic ] starts to get into the workflow itself
Show response
CEO clarified EPAM avoids traditional legacy managed services but does platform-based managed products. Build and maintain work involves continuous exchange between manage and build modes.
CSGPCoStar Group1 question · 1 reporting period · 0 of 1 challenging
Calendar 2026 Q2
does that raise the cost of customer acquisitions with more field sales force?
Show response
Answered directly that there is no material cost differential between inside and field reps given existing field infrastructure.
MCOMoody's Corporation1 question · 1 reporting period · 0 of 1 challenging
Calendar 2026 Q2
any color on maybe some of the key initiatives that Christina might be looking to pursue at this point?
Show response
Rob said Christina's early priorities align with existing thinking: simplify offerings, reduce selling friction, strengthen the data layer, and accelerate agentic integration.
MSCIMSCI1 question · 1 reporting period · 0 of 1 challenging
Calendar 2026 Q2
is this something that we can get through mostly this year, or is this something that you're going to have to digest
Show response
Henry called the sustainability downturn protracted but cyclical rather than secular, framing MSCI as the consolidator gaining share and positioned to benefit on the upswing.
VRSKVerisk1 question · 1 reporting period · 0 of 1 challenging
Calendar 2024 Q4
what's going on in California and kind of the shift towards the state being the insurer of choice? How does that impact the business from a revenue perspective
Show response
Lee Shavel discussed California's new forward-looking model pricing framework, Verisk's first-mover position, and the strong incentive for carriers to serve the California market with adequate pricing.
Challenge rate by company
Every company this analyst questioned, most questions first. A company-level rate is shown from 3 questions; below that it is withheld.
| Company | Questions | Challenge rate |
|---|---|---|
| FICO Fair Isaac | 15 | 20%3 of 15 questions |
| IT Gartner | 10 | 10%1 of 10 questions |
| CTSH Cognizant | 7 | 0%none of 7 questions |
| FDS FactSet | 7 | 0%none of 7 questions |
| EFX Equifax | 6 | 0%none of 6 questions |
| SPGI S&P Global | 4 | 0%none of 4 questions |
| EPAM EPAM Systems | 2 | —Rate withheld: fewer than 3 questions |
| CSGP CoStar Group | 1 | —Rate withheld: fewer than 3 questions |
| MCO Moody's Corporation | 1 | —Rate withheld: fewer than 3 questions |
| MSCI MSCI | 1 | —Rate withheld: fewer than 3 questions |
- FICOFair Isaac · 15 questions20%3 of 15 questions
- ITGartner · 10 questions10%1 of 10 questions
- CTSHCognizant · 7 questions0%none of 7 questions
- FDSFactSet · 7 questions0%none of 7 questions
- EFXEquifax · 6 questions0%none of 6 questions
- SPGIS&P Global · 4 questions0%none of 4 questions
- EPAMEPAM Systems · 2 questions—rate withheld: under 3 questions
- CSGPCoStar Group · 1 question—rate withheld: under 3 questions
- MCOMoody's Corporation · 1 question—rate withheld: under 3 questions
- MSCIMSCI · 1 question—rate withheld: under 3 questions
Activity by reporting period
Questions recorded for each calendar quarter that companies’ reporting periods map to (not the call date), with the challenge rate for that period. Periods inside the range with no questions are shown as “No questions recorded”.
| Calendar period | Questions | Challenge rate | Companies |
|---|---|---|---|
| 2024 Q3 | 2 | 0%none of 2 questions | 1 |
| 2024 Q4 | 8 | 13%1 of 8 questions | 5 |
| 2025 Q1 | 4 | 25%1 of 4 questions | 3 |
| 2025 Q2 | 11 | 9%1 of 11 questions | 7 |
| 2025 Q3 | 8 | 0%none of 8 questions | 5 |
| 2025 Q4 | 5 | 20%1 of 5 questions | 4 |
| 2026 Q1 | 7 | 0%none of 7 questions | 4 |
| 2026 Q2 | 9 | 0%none of 9 questions | 8 |
| 2026 Q3 | 1 | 0%none of 1 question | 1 |
- 2024 Q32 questions · challenge rate 0% (none of 2 questions) · 1 company
- 2024 Q48 questions · challenge rate 13% (1 of 8 questions) · 5 companies
- 2025 Q14 questions · challenge rate 25% (1 of 4 questions) · 3 companies
- 2025 Q211 questions · challenge rate 9% (1 of 11 questions) · 7 companies
- 2025 Q38 questions · challenge rate 0% (none of 8 questions) · 5 companies
- 2025 Q45 questions · challenge rate 20% (1 of 5 questions) · 4 companies
- 2026 Q17 questions · challenge rate 0% (none of 7 questions) · 4 companies
- 2026 Q29 questions · challenge rate 0% (none of 9 questions) · 8 companies
- 2026 Q31 question · challenge rate 0% (none of 1 question) · 1 company
Topics
Topics tagged on this analyst’s questions.
- Cloud & AI23
- Competitive Dynamics13
- Margin12
- Demand12
- Innovation & R&D9
- Product Launch9
- Revenue Growth9
- Cost Pressure5
- Capex Investment4
- Regulation Policy3
Show all 18 topics
- Labor Market3
- Credit2
- Geographic Expansion2
- Guidance Reliability2
- Pricing2
- Macroeconomic1
- Fx1
- Trade Tariffs1