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Sentiment · FY2026 Q1
A pre-earnings brief is ready for CFG: the setup, what peers and partners said this season, and which analysts to watch. Reading it is a Tellvest Pro feature.
What companies say about each other on earnings calls — extracted verbatim from public transcripts. Mentions from the newest quarter are a Pro feature.
“we announced a new GCC with Citizens Financial that will be located on our Hyderabad campus.”
Citizens Financial is establishing a new global capability center with Cognizant in Hyderabad to enhance its enterprise technology, data and cybersecurity capabilities.
“some of the clients that we've mentioned in the past are things like JPMorgan Chase. You've got M&T Bank. [Indiscernible] is going to start going live through some of their channels as well. Citizens Bank, Webster Bank, and then just go on down the list.”
Citizens Bank (Citizens Financial Group) is among the large mortgage-tech customers going live on ICE's platform in 2025 after a multi-year implementation.
“We're working with citizens to bring this to market in the United States with plans to scale globally”
Mastercard is launching its Mid-Market Accelerator commercial point-of-sale product with Citizens Financial Group in the U.S., with plans to scale the program globally.
“Credit and debit growth was aided by the conversions of the previously announced Wells Fargo Commercial Credit and Citizens debit migrations, respectively.”
Citizens Financial Group's debit portfolio migration to Mastercard's network contributed to U.S. debit volume growth in the quarter.
“in addition to significant agreements with Navy Federal Credit Union, Virgin Money, Citizens, NatWest and several other premier global clients that we announced earlier this year”
Citizens Financial Group is named among Global Payments' premier Issuer Solutions clients with a significant multiyear agreement.
“We have a huge opportunity here to get our ROE back where we'd like it to be to capture that white space at First Republic vacated and build up our private bank and private wealth business”
Citizens points to the market share vacated by First Republic's 2023 collapse as a growth opportunity for its private bank and private wealth build-out in New York City.
“you're going to look to do these developments in consortium with other banks are leveraging some of your key vendors like Fiserv.”
Citizens flags Fiserv as one of the key technology vendors it may lean on, in consortium with other banks, as it explores stablecoin and payments infrastructure.
“we recently launched a new suite of Mastercard credit cards designed to address the distinct financial needs and preferences of our customers, which should help us accelerate growth in this business.”
Citizens launched a new suite of Mastercard-branded credit cards, including a premium metal card, as part of an effort to accelerate growth in its consumer card business.
“some of the growth in credit card and debit card fees were structural related to the Mastercard arrangement that we did that really drove some net positive fee growth to the bottom-line as we generate more spending activity and grow the net portfolio in cards”
Citizens attributes part of its structural growth in card fee income to a network arrangement with Mastercard entered into roughly 18 months prior.
“the group that came over from First Republic had virtually no credit losses, and so far, we've had no credit losses in that book”
Citizens' Private Bank was built substantially from bankers and clients acquired from the failed First Republic Bank; management highlights that this book has had zero credit losses to date, underscoring its high credit quality.
“we're running it a bit differently than the way it ran at First Republic”
Bruce Van Saun contrasts Citizens' disciplined private-bank build-out with how First Republic ran its private banking business, implicitly framing First Republic's approach as a cautionary example.
“we provide an update on some of the tremendous progress in New York, since we made a play there about three years ago with HSBC's East Coast branches and Investors Bank.”
Citizens' New York Metro expansion was also built on the acquisition of Investors Bank (Investors Bancorp), cited alongside the HSBC branch deal as driving the franchise's progress.
“we provide an update on some of the tremendous progress in New York, since we made a play there about three years ago with HSBC's East Coast branches and Investors Bank.”
Citizens built out its New York Metro franchise via the acquisition of HSBC's East Coast retail branches, a deal management points to as a source of tremendous progress in the market.
| Analyst | Firm | Questions (Challenge)Percentage of questions scored as challenging — where the analyst pushed back, pressed for specifics, or questioned management's assumptions. |
|---|---|---|
| Manan Gosalia | Morgan Stanley | 6 (0%) |
| Gerard Cassidy | RBC Capital Markets | 5 (0%) |
| Erika Najarian | UBS | 5 (0%) |
| Ebrahim Poonawala | Bank of America | 5 (0%) |
| John Pancari | Evercore ISI | 4 (0%) |
| Scott Siefers | Piper Sandler | 4 (0%) |
| Matt O'Connor | Deutsche Bank | 4 (0%) |
| Ken Usdin | Autonomous Research | 4 (0%) |
| Chris McGratty | KBW | 4 (0%) |
| Ryan Nash | Goldman Sachs | 3 (0%) |
| Firm | Analysts | Questions (Challenge)Percentage of questions scored as challenging — where the analyst pushed back, pressed for specifics, or questioned management's assumptions. |
|---|---|---|
| Morgan Stanley | 1 | 6 (0%) |
| RBC Capital Markets | 1 | 5 (0%) |
| UBS | 1 | 5 (0%) |
| Deutsche Bank | 2 |
| 5 (0%) |
| Bank of America | 1 | 5 (0%) |
| Autonomous Research | 1 | 4 (0%) |
| Evercore ISI | 1 | 4 (0%) |
| KBW | 1 | 4 (0%) |
Citizens closed FY2025 with strong Q4 EPS of $1.13 up 36% year-over-year and a 12.2% RoTCE, as full-year NII grew 9% with 520 basis points of operating leverage. The Private Bank reached 7% of earnings at a 25% ROE with $14.5 billion in deposits. FY2026 guidance was introduced calling for NII up 10-12%, fees up 6-8%, and over 500 basis points of operating leverage. Reimagine the Bank was set to deliver $450 million in benefits.
Margin | Demand | Credit | Geographic Expansion | Revenue Growth | Innovation & R&D | Cost Pressure | Capital Allocation | |
|---|---|---|---|---|---|---|---|---|
| 2024Q4 | 3 | 2 | 1 | 1 | 1 | |||
| 2025Q1 | 4 | 1 | 3 | 4 | 1 | 1 | ||
| 2025Q2 | 2 | 4 | 2 | 2 | 1 | 3 | 1 | 2 |
| 2025Q3 | 4 | 1 | 3 | 1 | 1 | 2 | 2 | 1 |
| 2025Q4 | 4 | 2 | 1 | 3 | 1 | 2 | 1 | 1 |
| 2026Q1 | 1 | 2 | 2 | 3 | 3 | 2 | 1 | 2 |
| '24Q4 | '25Q1 | '25Q2 | '25Q3 | '25Q4 | '26Q1 | |
|---|---|---|---|---|---|---|
| Margin | 3 | 4 | 2 | 4 | 4 | 1 |
| Demand | 2 | 1 | 4 | 1 | 2 | 2 |
| Credit | 1 | 3 | 2 | 3 | 1 | 2 |
| Geographic Expansion | 1 | 2 | 1 | 3 | 3 | |
| Revenue Growth | 4 | 1 | 1 | 1 | 3 | |
| Innovation & R&D | 3 | 2 | 2 | 2 | ||
| Cost Pressure | 1 | 1 | 1 | 2 | 1 | 1 |
| Capital Allocation | 1 | 2 | 1 | 1 | 2 |
| Company | Score | Trend | Rev YoY |
|---|---|---|---|
CFG Citizens Financial Group | 8 | +4.5% | |
| FITB Fifth Third Bancorp | 7 | +25.8% | |
| HBAN Huntington Bancshares | 7 | +26.3% | |
| KEY KeyCorp | 9 | +1.1% | |
| MTB M&T Bank | 7 | +1.7% | |
| PNC PNC Financial Services | 8 | +12.7% | |
| RF Regions Financial Corporation | 6 | +0.5% | |
| TFC Truist Financial | 7 | +0.4% | |
| USB U.S. Bancorp | 7 | +4.7% |